Full time Remote 9 days ago
Role: Head – Operations Excellence & Business Intelligence
Reports to: Chief Operating Officer
Location: Whitefield, Bengaluru | On-site / Operations Floor
Company Description
Teleradiology Solutions (TRS) is a pioneer in teleradiology, delivering round-the-clock diagnostic radiology reporting and support to hospitals and healthcare providers across India, the US, and other global markets. Founded in 2002 by two Yale-trained physicians and headquartered in Ardmore, PA, TRS today serves over 150 hospitals across 21 countries. The company pairs a network of board-certified radiologists — including ABR-certified specialists — with technology-driven workflows and its AI-enabled arm, dAIgnostiX, to deliver fast, accurate, and reliable imaging interpretation. dAIgnostiX is based out of Bengaluru (Whitefield). TRS/dAIX also maintains an active academic focus (www.radguru.net) and ongoing research interests, including AI in radiology.
The Opportunity
TRS is scaling rapidly, with an ambition to significantly increase daily reading capacity while maintaining high standards of quality, turnaround time and customer experience.
As we scale, we need to move from fragmented, function-specific ways of managing processes and performance to a common operating system for execution — with clear processes, transparent KPIs, disciplined review rhythms and rapid problem-solving.
We are looking for a young, high-energy, hands-on builder to establish and lead this capability.
This is not a traditional PMO role focused on project reports, PowerPoint presentations or following up on action trackers. You will work directly with operating teams, spend significant time on the floor, understand how work actually flows, identify bottlenecks, build the tools and processes required to fix them, and personally drive implementation.
You will work closely with the COO and operating leaders across Production Operations, ABR Experience and Customer Management.
What You Will Own
1. Build the TRS Operations Management System
Create a common methodology for managing operational improvement across functions, replacing fragmented trackers and review mechanisms with:
2. Build the Operations KPI & Performance Dashboard
Own the design, development and ongoing management of a live operations dashboard covering key dimensions such as:
The successful candidate should be comfortable going beyond defining dashboard requirements and should be capable of building the first working version personally.
3. Establish Daily Management Discipline
Design and run the operating cadence across the key operating functions. This includes:
The role is responsible for the quality and effectiveness of these reviews, not simply scheduling meetings and circulating minutes.
4. Own the End-to-End Value Stream
Develop and continuously improve the end-to-end value stream for diagnostic interpretation:
Client order → Assignment → Case loading → Reading → Proofing → Sign-out → Delivery
Identify and quantify:
You should be able to conduct a Gemba walk, map the process, analyse the data and translate the findings into practical interventions.
5. Turn Pilots into Scaled Operating Practices
A key part of the role will be taking successful improvement pilots and converting them into repeatable, scalable operating processes. For example, where a routing or assignment intervention demonstrates measurable improvement at one site or for one workflow, you will:
You will work directly with the people performing the work — including assigners, case loaders, readers and proofers — rather than managing implementation remotely through presentations.
6. Build the Team and Process Owner Network
Build a small, high-calibre central team covering:
In parallel, establish a network of embedded process owners / improvement champions across the operating functions. The objective is to create a small, highly capable central hub that enables improvement across the entire organization, rather than a large PMO.
7. Drive Cross-Functional Execution
The role will work closely with Technology / AI, Quality, Credentialing and other support functions whose actions can directly affect operational performance. You will identify dependencies, establish clear ownership, drive commitments and escalate unresolved issues through the appropriate channels.
This requires the ability to influence without formal authority and build credibility with operating and functional leaders.
The Profile
We are looking for someone who is: young, energetic, analytical, hands-on, curious, highly organized, data-driven, comfortable with ambiguity.
More importantly, you should be a builder rather than an advisor. You should have demonstrated experience in:
Lean / Six Sigma
A Lean Six Sigma Green Belt or Black Belt is preferred. The certification itself is less important than demonstrated application of: