Job Description Job Title: Microsoft Windows Desktop Management.
As MS Windows Desktop Support Engineer, the candidate should be responsible for ensuring all incidents and outages are closed in a timely manner, properly documented, tracked, and resolution occurs.
Roles & Responsibilities: - Manage Incident, Issues and Outage management, Investigation, and restoration. - Collaborate with cross-functional teams to ensure timely resolution of issues. - Ensure compliance with IT policies, procedures, and standards are followed. - Proactively identify opportunities to improve processes, systems, and tools to enhance the efficiency of IT support. - Coordinate with external vendors and service providers for hardware/software maintenance, and support as needed. - Provide operational support role in a multi-shift 24/7 and should be able to work across various shifts.
Professional & Technical Skills: - Excellent communication and Collaboration skills. - Must Have Skills: Knowledge in Microsoft Windows & Cloud Management. - Strong knowledge of hardware, software, and networking concepts. - Good To Have Skills: Knowledge Microsoft 365 and Network Infrastructures. - Good to have Certifications such as Microsoft Certified Professional (MCP) or Cloud are a plus. - Strong problem-solving skills and a customer-centric approach to IT support. - Knowledge in troubleshooting technical issues and providing timely solutions.
Qualifications: - The ideal candidate will possess a strong educational background in computer science or a related field. - Work from Office & in multiple Shifts
