Operations Manager - L3 - Tamil(Student Operations)

Role & Responsibilities Own day-to-day on-site operations for assigned cohorts/programs: monitor SLAs, resolve exceptions, and ensure timely delivery of learner services. Define, measure, and drive KPIs (attendance, completion, placement pipeline metrics); create weekly/monthly dashboards and take corrective actions. Lead and coach a small operations team — set priorities, distribute work, and sustain a high-quality, scalable service model. Partner with cross-functional teams (Academics, Placem…