• Managing the onboarding, quality and supervision for field investigators
• Co-ordinate with the field investigators/vendors for on ground investigations, leads and claims verification process
• Prudent claim Assessment and management of end to end claim settlement /repudiations including life and health claims
• Coordinate with Legal/Fraud Control Unit/Reinsurers /sales/customers for closure of claims within regulatory framework and timelines
• Direct and oversee the maintenance of complete and accurate claim management records.
• Managing the claim teams on day to day claims transactions, guidance on claims philosophy, regulatory and audit procedures
• Ensuring daily claim deliverables are met and claims decision within prescribed SLA with quality
• Ensure customer centric approach while delivering sensitive area of death claims
