OPS - Manager - Customer Retention

Job Description
Key Responsibilities: 1. Persistency Management:

• Monitor and analyse persistency ratios regularly to identify trends and areas of improvement.
• Develop strategies to enhance policy renewal rates and reduce lapses.
• Implement retention initiatives to maintain long term client relationships. 2. Data Analysis and Reporting:
• Analyse policy data to identify at risk policies and develop targeted interventions.
• Prepare detailed reports on persistency metrics, presenting insight…