Process coordinator

Job Summary

We are looking for a Process Coordinator who will be responsible for coordinating and monitoring day-to-day business processes, ensuring timely completion of tasks, maintaining accurate records, and facilitating smooth communication between departments. The candidate will work closely with internal teams and management to track workflows, resolve process-related issues, and improve operational efficiency.

Key Responsibilities

• Coordinate and monitor daily business processes and operational activities.
• Ensure tasks and processes are completed within defined timelines.
• Coordinate between departments such as Sales, Operations, Accounts, Purchase, Logistics, and Management.
• Maintain trackers for ongoing activities, pending tasks, orders, projects, and deadlines.
• Follow up with concerned team members to ensure timely closure of pending activities.
• Prepare and maintain daily, weekly, and monthly MIS reports.
• Monitor process performance, turnaround time, productivity, and pending activities.
• Identify delays, errors, process gaps, and bottlenecks and report them to management.
• Maintain accurate records, databases, documents, and process-related information.
• Ensure adherence to company SOPs, processes, and defined workflows.
• Assist in creating and updating SOPs, checklists, and process documentation.
• Maintain and update information in CRM/ERP systems.
• Coordinate with internal teams to resolve operational issues.
• Provide regular status updates to management regarding ongoing activities.
• Support process improvement initiatives and suggest ways to improve efficiency.
• Assist management with special projects and process-related assignments.
• Ensure proper documentation and communication of process changes.

Candidate Requirements

• Graduate in any discipline; a degree in Business Administration, Operations, Commerce, or Management is preferred.
• 2–5 years of experience in Process Coordination, Operations, Business Coordination, or a similar role.
• Strong coordination and follow-up skills.
• Good knowledge of MS Excel, Word, and PowerPoint.
• Experience with CRM/ERP software is an advantage.
• Strong analytical and problem-solving abilities.
• Excellent communication and interpersonal skills.
• Good organizational and time-management skills.
• Ability to manage multiple tasks simultaneously.
• Strong attention to detail and accuracy.