Full time On-site 8 days ago
Job Description: Real-Time Monitoring (RTM) Analyst Job Overview Role: Real-Time Monitoring (RTM) Analyst
Department: Workforce Management (WFM) Experience Required: 1–3 years of experience in contact center operations or WFM
Work Location: Onsite — M3M Urbana Premium, Sector 67, Gurugram, Haryana 122101 Shift Type: Rotational Shifts / 24x7 Operations (Includes weekends and holidays based on business demand) Work Schedule: 5 Days a week (Week offs allocated as per business requirements) Purpose…