Salesforce Service Cloud & Agentforce Developer

Salesforce Service Cloud & Agentforce Developer
Location: India
Required Experience

• 6-8 years of Salesforce development and implementation experience
• Strong hands-on expertise in:
  • Salesforce Service Cloud
  • Agentforce
  • Apex development
  • Salesforce Flows
  • Integrations
  • Salesforce Administration

Key Responsibilities

• Design, develop, configure, and support Salesforce Service Cloud solutions for customer service and contact center operations.
• Develop and enhance Agentforce / AI Agents, including topics, instructions, actions, prompts, grounding, and integrations with Salesforce and external systems.
• Develop scalable Apex classes, triggers, batch Apex, queueable Apex, and Lightning Web Components (LWC).
• Build and support REST and SOAP integrations between Salesforce and enterprise applications.
• Design and maintain Salesforce Flows, including:
  • Screen Flows
  • Record-Triggered Flows
  • Scheduled Flows
  • Autolaunched Flows
• Configure and maintain Salesforce platform capabilities, including:
  • Objects and Fields
  • Record Types
  • Page Layouts
  • Validation Rules
  • Approval Processes
  • Permission Sets and Profiles
  • Custom Metadata
  • Custom Settings
• Perform Salesforce administration activities, including:
  • User management
  • Security and sharing configuration
  • Case management
  • Queues
  • Omni-Channel
  • Reporting and dashboards
  • Service Cloud configuration
• Implement and support Service Cloud Voice and contact center integrations with providers such as Vonage and Amazon Connect.
• Develop integrations using REST APIs, Named Credentials, External Credentials, Platform Events, and middleware platforms.
• Utilize SQL and SOQL to query, troubleshoot, validate, and analyze customer and transactional data.
• Collaborate effectively with business analysts, architects, QA teams, product owners, and distributed development teams.

Preferred Qualifications

• Experience implementing Agentforce actions, topics, instructions, prompts, and grounding/RAG solutions.
• Experience integrating Agentforce with enterprise APIs and external systems.
• Knowledge of Salesforce Data Cloud / Customer 360.
• Experience with Service Cloud Voice and Omni-Channel.
• Familiarity with Salesforce DevOps practices and CI/CD pipelines.
• Experience with integration platforms such as MuleSoft and/or Spring Boot.
• Salesforce Platform Developer I Certification preferred.