SIAM/ITIL Lead

Key Responsibilities:

• Drive SIAM transformations and innovations for effective governance and management in line with agreed SIAM scope of work
• Spearhead SIAM process governance team for seamless process execution and management
• Act as an escalation point of contact for client for all SIAM related deliverables in scope milestones and overall governance
• Responsible for SIAM governance alignment client relations strategic accountability and unblocking critical escalations impacting SIAM scope of work
• Collaborate with client stakeholders to develop establish and operationalize SIAM Operating Model
• Schedule and conduct periodic service review meetings with Client stakeholders to ensure effective functioning of SIAM Office
• Identify manage and report risks related to all in scope SIAM processes ensuring process adherence compliance by all internal external suppliers 3rd parties involved
• Define Refine agree and document CSF s and KPI s for all the SIAM processes in scope along with consolidated reporting and performance management
• Establish communication channels with clear and transparent communications to client
• Manage SIAM BAU team process managers to drive operational execution across all SIAM functions services in scope
• Spearhead implementation innovations to modernize SIAM process governance and management with adoption and implementation of Gen AI Agentic AI capabilities
• Ensure that SIAM BAU team onboarded delivers SIAM services in scope for the client meets and delivers contractual obligations
• Ensure that the client is periodically updated informed on latest technology trends product and platform details liaising with internal teams stakeholders for seamless adoption and implementation
• Account mining proactively identify and explore upstream downstream new business opportunities within the client management and add revenue growth

Additional Responsibilities:

• Location Bangalore Hyderabad Pune Chennai

Preferred Skills:

Skills: service operation , Itil, Service Management, Change Management, Architecture