Team Manager - Client Services

Key Deliverables/Tasks/Responsibilities 1. Manage the team on a daily basis, ensuring all client queries are responded to in accordance with expected time/quality parameters. 2. Monitor delivery and ensure team members have the right support and skills to do their job. This may include running the training yourself, designing and creating process documents, liaising with other teams to understand the Commcise system end-to-end, etc. 3. Track team performance and morale and identify areas of imp…