Analyst, Client Services, Small Medium Enterprises

Job Purpose To Manage customer service for MSME Clients Ensure Best in class customer experience, handhold customer for transaction and closely work with operations to ensure timely processing of transaction Key Accountabilities Ensure NTB relationships of SME are engaged in a timely manner which will deepen wallet share & ensure quick activation. Report all Suspicious Transactions to regional head and head customer experience Maximise customer satisfaction, retention and cross sell opportuniti…