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AntiVirus Voice & Chat Process

Vrinda International

Contract On-site
Location
India
Work mode
On-site
Salary
₹3 LPA
Posted 11 days ago

Role at a glance

You will
  • Provide expert technical support regarding antivirus software installation, updates, and configuration.
  • Diagnose and troubleshoot common technical issues reported by clients through voice calls and live chat interfaces.
  • Resolve customer inquiries efficiently, ensuring accurate information is conveyed regarding security protocols and software functionality.
Must-have skills
Customer Support

Job description

Summary
We are seeking a dedicated professional to manage the AntiVirus Voice & Chat Process within the IT Services sector. This role is pivotal in delivering immediate technical assistance and ensuring customer satisfaction through effective communication. The position requires an individual capable of resolving complex antivirus-related queries via voice and chat channels, serving as a primary point of contact for users facing security software challenges.

Responsibilities
  • Provide expert technical support regarding antivirus software installation, updates, and configuration.
  • Diagnose and troubleshoot common technical issues reported by clients through voice calls and live chat interfaces.
  • Resolve customer inquiries efficiently, ensuring accurate information is conveyed regarding security protocols and software functionality.
  • Apply strong problem-solving abilities to address unique user scenarios and escalate critical incidents when necessary.
  • Manage customer interactions with professionalism, maintaining a high standard of service quality and rapport.
  • Deliver clear and concise communication to guide users through troubleshooting steps and resolution processes.
  • Maintain a typing speed of at least 35 words per minute to ensure timely responses in chat-based support environments.

RequirementsRequirements:
  • Proficiency in antivirus technologies and general technical support principles.
  • Demonstrated ability to perform basic troubleshooting on various operating systems and software environments.
  • Proven track record in customer query resolution and handling high-volume support interactions.
  • Strong problem-solving capabilities with a logical approach to diagnosing technical faults.
  • Excellent customer handling skills with a focus on empathy and patience.
  • Solid background in customer support operations and service delivery.
  • Exceptional communication skills, both verbal and written, to interact effectively with diverse client bases.
  • Typing proficiency meeting or exceeding 35 words per minute.

Key skills

Required

Customer Support

Soft skills

CommunicationProblem Solving

Tags

IT Jobs

Job market insights

133active Customer Support jobs in India
₹12L – ₹24L advertised yearly salary for IT Jobs in India (middle half of 879 posts that show a salary; median ₹18L)
113 more open jobs at Vrinda International

Jobs asking for Customer Support in India also ask for

  • Salesforce16%
  • SQL15%
  • Python14%
  • Customer Service12%
  • Linux10%

From live job posts on CoreHRx, updated 29 Oct 2026. Skill figures count posts that list their skills; salary figures only posts that show a salary.

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