Trigent Software Private Limited
As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying challenges and delivering timely solutions to maintain system stability and performance. The position demands continuous monitoring, collaboration with different teams, and a commitment to ensuring seamless business operations through effective problem-solving and support activities.
Roles & Responsibilities: - Expected to be an SME, collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Coordinate with stakeholders to ensure alignment of support activities with business needs.- Mentor junior team members to enhance their technical and problem-solving skills.- Drive continuous improvement initiatives to optimize support processes and system reliability. Professional &
Technical Skills: - Must To Have
Skills: Proficiency in SAP SuccessFactors Onboarding.- Good To Have
Skills: Experience with SAP SuccessFactors Recruiting.- Strong analytical skills to diagnose and resolve complex software issues.- Ability to work collaboratively across diverse teams and communicate effectively.- Experience in managing and prioritizing multiple support requests in a dynamic environment.- Familiarity with business process workflows related to human capital management systems. Additional Information: - The candidate should have minimum 5 years of experience in SAP SuccessFactors Onboarding.- This position is based at our HDC3B - SEZ office.- A 15 years full time education is required.
