Associate Consultant

Location: Pune
Department: Professional Services

About the position

As an Associate Professional Services Consultant (PSC), you will help on implementation projects for a diverse range of customers, deliver specific tasks as part of our Managed Services, facilitate trainings and workshops, optimize and configure Showpad based on customer-specific business goals, position strategy and gather technical requirements. This is an excellent opportunity if you are early in your career and looking to develop skills in a dynamic and supportive environment. As a PSC, you will demonstrate expertise in 3 key areas:

Consultancy
The ability to run discovery meetings and advise on best practices that align with customer business goals.

Technical Expertise
PSCs are experts about everything Showpad. In addition to mastering the Showpad eOS, you will also develop expertise around other systems we integrate with and complement (CRM, SSO, CMS, etc) or internal tools we utilize to deliver fast and at scale.

Training and Change Management
A successful launch is key to driving business results. You will ensure customer Training and Change Management teams are equipped with the knowledge and tools for a flawless rollout to their end-users.

Successful customers are our number one priority. As a PSC, you will directly affect our customer’s success.

Key Responsibilities

• Deliver on a portfolio of software implementation projects or tasks
• Facilitate and lead sessions with customers and provide recommendations based on best practices
• Deliver on schedule and with the highest customer satisfaction
• Work closely with Support and the rest of the PS team in resolving product-related implementation issues
• Manage internal and external communications related to the project
• Respond to internal and customer requests in a timely, organized fashion
• Capture and document project best practices and lessons learned
• Responsible for achieving billable utilization targets

Skills we are looking for

• Ambition to build a career in Professional Services within SaaS Tech space
• Excellent written and verbal communication skills in English, as you need to engage and inspire customers
• Passion for making customers successful and commitment to providing an effortless customer experience
• Strong technical skills
• Desire to build out and optimize your project management and consultancy skills
• Comfortable to work in a team environment
• Self-starter, challenger, proactive, and result-driven personality
• Ability to manage multiple projects and priorities simultaneously

Nice Extras

• 1-2 years of customer project experience
• Knowledge or prior experience with sales and marketing eco stack such as CRM, Marketing automation, CMS/ECM (Sharepoint, DAM, etc).

• Any additional language proficiency (e.g. Spanish/French/German)

Travel

• Occasional travel is required for organizational meetings and customer onsite engagements