Associate - Technical Writer

• Develop and Maintain Documentation: Research, plan, write, edit, and publish a variety of technical content, user guides and manuals, online help systems/knowledge base articles, tutorials and how-to guides, release notes, and installation procedures
• Simplify Complex Concepts: Translate highly technical information and specifications into clear, easily consumable content for both technical and nontechnical end-users.
• Collaborate with Subject Experts: Work closely with engineers, team leads, managers, and support teams to gather information, understand product features, and ensure technical accuracy.
• Ensure Quality and Consistency: Edit, proofread, and standardize content for clarity, consistency, tone, and adherence to our style guide and company standards.
• Manage Documentation Lifecycle: Own the documentation lifecycle, including content architecture, version control, and content auditing for regular updates and retirement.
• Incorporate Visuals: Work with engineers or use screen-capture tools to integrate graphics, screenshots, and diagrams to enhance user understanding.
• Draft and publish announcements: Create and distribute announcements and release updates to communicate system changes, maintenance activities, or new feature rollouts.

What You'll Need

• Bachelor's degree (or higher) in English, Communications, Computer Science, or a related field, with equivalent experience considered.
• 3 4 years of proven experience as a Technical Writer, Technical Communicator, or in a similar role, preferably within the IT industry.
• Exceptional written and verbal communication skills in English, with the ability to adapt content for diverse audiences.
• Strong aptitude for quickly grasping complex technical concepts and presenting them in a clear, concise, and user-friendly manner.
• Excellent attention to detail, coupled with strong organizational and time management skills to manage multiple projects effectively.
• Solid understanding of technical domains such as Linux, networking, and IT infrastructure.
• Familiarity with DevOps practices, CI/CD pipelines, and IT infrastructure operations.
• Flexibility to work in shifts within a 24/7 operational environment.