Full time On-site 23 days ago
About the company:
WTW is in the business of people, risk and capital. With roots dating to 1828, our company has over 45,000 colleagues serving more than 140 countries and markets. Our values – client focus, teamwork, integrity, respect and excellence – underlie all that we do, including how we behave and interact with each other. They are part of our WTW DNA. We design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Our unique perspective allows us to see the critical intersections between talent, assets, and ideas — the dynamic formula that drives business performance. Together, we unlock potential. We are located on the internet at wtwco.com
About the North America Team:
The North America Corporate Risk and Broking Operations team is based in Mumbai and comprises approximately 600 colleagues. The team supports large and complex clients, middle‑market organizations, and select accounts across a broad range of industries. These industries include construction, real estate, hospitality and leisure, aerospace, marine, financial institutions and professional services, public sector and education, technology and telecommunications, transportation and logistics, health care and life sciences, natural resources, and retail and distribution. The team works closely with internal and external stakeholders to deliver high‑quality operational and client service support.
About the Role:
This role is responsible for managing end‑to‑end agency billing activities, including the accurate invoicing of clients for insurance premiums and associated fees.
Roles & Responsibilities:
Review, analyze, and assess carrier and broker documentation for insurance billing processing
Process agency bills, including endorsements, audits, cancellations, extensions, new accounts, renewals, reports, and fees
Generate and send invoices to clients through mail and e-mail
Manage undelivered invoice exceptions in a timely and accurate manner
Follow standard operating procedures, client and carrier specifications, and ensure compliance with all statutory requirements
Coordinate with client managers and client support service teams to resolve agency billing issues and discrepancies
Provide timely and effective responses to queries, requests, and corrections received from field offices and service centers through centralized mailboxes
Develop a strong understanding of the billing process, including related upstream and downstream activities
Maintain defined quality standards and turnaround timelines
Participate in and contribute to process improvement initiatives
Build and sustain effective working relationships with internal and external stakeholders
Graduation
Key Skills:
1 - 5 Years Experience of experience required.
Strong written and verbal communication skills, including business‑focused communication
Proficiency in Microsoft Office applications, with advanced capability in Microsoft Excel
Demonstrated attention to detail with a high level of accuracy
Strong logical, analytical, and problem‑solving skills
Effective interpersonal skills with the ability to collaborate across teams
Client‑centric mindset with a focus on service quality
Proven effectiveness in working within a team‑oriented environment
Commitment to delivering high‑quality and consistent outcomes
Continuous improvement mindset with openness to innovation
Flexibility and adaptability in a dynamic work environment
The Application Process
We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email candidatehelpdesk@wtwco.com
From live job posts on CoreHRx, updated 21 Oct 2026. Skill figures count posts that list their skills; salary figures only posts that show a salary.