Citrix L3 Location: Bengalore Exp: 7+Yrs Roles & Responsibilities Administer and maintain CVAD 2303,2402, Citrix VDI and XenApp environments, ensuring high availability, performance, and end-user satisfaction. on Prem Citrix components such as StoreFront, Delivery Controllers, VDA, Citrix ADC/NetScaler. Manage Citrix Delivery Controllers, StoreFront, License Servers, Citrix Director, Machine Catalogs, and Delivery Groups. Support and optimize Citrix Provisioning Services (PVS) and including image lifecycle management. Perform image management activities including PVS gold image creation, patching, updates, and Citrix Virtual Desktop environments. Experience in upgrades , migration of Citrix components such as StoreFront, Delivery Controllers, VDA. Manage Citrix UPM and user environment management to ensure a seamless virtual desktop experience Troubleshoot and resolve complex issues related to user logins, application launches, profile management, performance, and latency. Support patching, upgrades, migrations, and lifecycle management activities for Citrix infrastructure. Experience working with virtualization platforms such as VMware vSphere Experience with Windows Server, Windows 10/11 Multi-Session, Active Directory, Azure Active Directory, and Group Policy (GPO). Collaborate with global operations teams, vendors, and L2,L3 support teams for incident resolution, root cause analysis, and service improvements. using Citrix Director, Studio, and other monitoring tools; identify bottlenecks and optimize performance. Provide L3 technical support and mentor junior engineers. Citrix ADC / NetScaler load balancing, gateway, certificates, authentication (Good to have) Key Troubleshooting Areas User logon delays and slow profile loading. VDA registration failures. PVS target device boot issues. StoreFront authentication problems. Citrix Gateway access issues. High ICA RTT, latency, packet loss, and session disconnect. UPM profile problems. Citrix database and Broker service issues.
