Client Support Relations - Language Services

Who We Are

At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world's leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people-Kyndryls-that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.

The Role

Who We Are

At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world's leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people-Kyndryls-that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.

Your role
As a Customer Relationship Specialist, you will focus on maintaining and strengthening day‑to‑day relationships with assigned customers by ensuring consistent, reliable, and responsive engagement across the service lifecycle. Your role will support customer satisfaction by coordinating requests, tracking commitments, and helping customers navigate processes and teams within Kyndryl. Success in this role is demonstrated through accurate follow‑through, clear documentation, and positive customer feedback.

What you will do
• Act as a primary point of contact for assigned customers for non‑technical, relationship‑based interactions
• Coordinate customer requests with internal delivery, operations, and support teams to ensure timely responses
• Track customer issues, actions, and commitments using approved systems and tools
• Monitor service activities and follow up on open items to closure
• Prepare customer updates, summaries, and status communications using clear and consistent language
• Support customer meetings by capturing notes, actions, and next steps
• Identify patterns in customer inquiries and escalate recurring issues using defined processes
• Contribute to customer satisfaction by ensuring accuracy, responsiveness, and follow‑through

Your Future at Kyndryl

Becoming a Project Manager at Kyndryl is an excellent gateway to many different paths. You'll be creating a well-rounded skillset while gaining professional certifications and qualifications.You can evolve horizontally into other technical or non-technical areas such as Technical Service Architect, or you can move vertically to become a Senior Project Manager or program manager. There are many different types and flavors of project manager roles, so everyone can find the opportunity that suits them best.

Who You Are

Job Qualifications

Who You Are
You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.

Required Technical and Professional Expertise:

• Bilingual Skills: Excellent Japanese translation and interpretation skills.
• Experience: Minimum 2-3 years of experience in IT infrastructure management projects.
• Certification: Japanese Language Proficiency Test (JLPT) level N1/N2/N3.
• IT Service Management: Proven track record of delivering IT Service Management (ITIL) infrastructure projects.
• Incident Handling: Proficient in handling incidents, problems, and changes.
• Technical Aptitude: Strong understanding of IT environments.
• Communication: Effective communication with stakeholders in Japan and India.

• Growth Mindset: Keen on personal and professional development.
• Customer Focus: Prioritizes customer success in their work.
• Inclusivity: Naturally inclusive in working with others.
  
  What You Can Expect
  
  Your career with us isn't just a job-it's an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health-because we know that when you feel your best, you do your best.
  
  From your very first day, you'll dive into impactful work that powers the systems our customers rely on every day. You won't just contribute-you'll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth.
  
  We're here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you'll have everything you need to thrive and evolve. You'll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities-from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you'll be part of a culture that values empathy, restless learning, and a devotion to shared success.
  
  We want you to thrive here-and we're committed to helping you do just that. Ready to make an impact? Join us and help shape what's next.
  
  Get Referred!
  
  If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.

Kyndryl is the world's largest provider of IT infrastructure services serving thousands of enterprise customers in more than 60 countries.

We design, build, manage and modernize the mission-critical information technology the world depends on every day. Our business quite literally powers the vital systems that run banks, stock markets, airlines, automotive and healthcare companies, governments and more.

Kyndryl is at the heart of progress — dedicated to helping companies and people grow strong. With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Our people are actively discovering, co-creating, and strengthening.