Customer & Employee Experience Specialist (CSAT, ESAT, and NPS surveys)

Role overview Customer & Employee Experience Specialist to establish a regular feedback practice from the company’s early stages. The role will own customer satisfaction (CSAT), employee satisfaction (ESAT), and Net Promoter Score (NPS) surveys, turning feedback into clear actions that improve both experiences. Key responsibilities Design and run recurring CSAT, ESAT, and NPS surveys at relevant points in the customer and employee journey. Set up survey schedules, questions, response tracking, …