Field Technician

Location: Hyderabad
Department: External Teams

Role Overview

Field Technician have skills with ability to assemble equipment, part maintenance and replacement, refurbishment (terrestrial, Aerial and other hardware tools/platforms). Handling & operating hardware equipment, tools (mechanical tools, soldering irons, etc) & safety gears. Skills to manage forklift will be an added asset.

Responsibilities

• Assembly and disassembly of systems in-house and in-field on vehicles etc.
• Troubleshooting and replacing various computer and camera components
• Remote support for vehicle fleet, including walking operators through system function tests and collecting relevant data over the phone
• Support engineering teams with test and data collection projects
• Provide support & Repair: Follow the guidelines as given in the helpdesks to repair all vehicles coming for repair locally or by remote support.
• Refurbishment: Ensure the refurbishment is done for all the parts
• Prototyping and testing advanced Client-designed equipment such as high-resolution cameras, mechanical frames, cables and overall geolocation equipment
• Train technicians to support all new camera systems once they are formally rolled into operations
• Assembling, testing and repairing hardware of proprietary Street View systems.
• Troubleshooting and replacing various proprietary computer and camera components.
• Remote support for systems, including walking operators through system function tests and collecting relevant data over the phone or video conference.

Qualifications

• 2-3 years of relevant work experience.
• Familiarity with various testing techniques and great hardware troubleshooting skills
• Hardware troubleshooting, installation and warehouse management
• Familiarity with vehicle parts, computer parts , camera parts, PCB etc
• Excellent interpersonal and communication skills with the ability to operate and communicate effectively with people at all levels of the business.
• Comfortable with a rapidly-changing environment
• Strong problem-solving skills and excellent attention to detail
• Able to work independently, motivated, proactive attitude with a passion for learning and creative problem solving

Additional requirements

• Ability to travel, often on short notice.
• Valid passport or ability to obtain one within <6 months.
• Clear driving record (MVR) and ability to operate motor vehicles.

Tools

• Expert knowledge of and experience with Hand tools, light power tools, Types and application of hardware, Measuring tools and techniques, Basic automotive repair, Understanding of wiring diagrams (preferred but not required), Electronics repairs (preferred but not required), Basic knowledge of Linux (preferred but not required) Working knowledge of Ticketing systems, Gmail and Google Calendar, Basic spreadsheet tasks (Google Sheets, preferred), Moderate to advanced automotive repair.