Fraud Operations Consultant, Rentals

About the team

Zillow has streamlined the way people search, tour, apply and pay rent for leased properties. Zillow's rental listings offer our customers a variety of property types, from large-scale multifamily complexes, to unique, single family homes. Simultaneously, we provide our valued partners with a complete set of digital tools to help them market their properties, identify prospective tenants, sign a lease and collect payments -- delivering a complete end-to-end online experience.

Zillow Group is a strategic, mission-driven organization focused on delivering exceptional experiences and measurable outcomes. Our work spans cross-functional partnership, scalable programs and operational excellence in support of Zillow's mission. We bring deep experience working across diverse teams in a dynamic, high-growth environment, balancing strategic thinking with hands-on execution to drive meaningful business impact. We are seeking an experienced professional to support our workforce expansion in India.

About the role

As a Fraud Operations Consultant you will be investigating listing-related issues and customer concerns for our national brands: Zillow, Trulia, and HotPads. You will be working closely with real estate professionals, consumers, and fellow ZG employees to ensure we have the highest quality listings for our users. In addition to providing the human eye to listings issues that software alone cannot resolve, you will also identify trends, suggest resolutions, and give valuable feedback to our product and engineering teams.

This role has been categorized as an Office position. "Office" employees regularly work at the Zillow India office for approximately 80 to 100 percent of their time each month. Employees must live within a reasonable commuting distance of the office. Zillow has not defined a reasonable distance, and expects employees will use judgment in determining this for themselves and understand the implications re: time commitment and cost of daily commute.

Who you are

• You have experience in a fraud operations role on an e-commerce platform
• Customer service within a fraud department is a big advantage
• Strong data analytic skills with the ability to find and interpret data trends
• Experience using various channels for delivering customer support
• Able to work effectively and efficiently with customers who have varying degrees of product and technical proficiency
• Excellent analytical skills, with a technical aptitude, quick and flexible learner, willing to grow in an ever-changing industry
• Quick to identify fraud trends and develop solutions to mitigate
• Comfortable operating in a fast-paced environment with quick turnarounds
• Flexible to work over the weekends and holidays

• Here at Zillow - we value the experience and perspective of candidates with non-traditional backgrounds. We encourage you to apply if you have transferable skills or related experiences.

As the world continues its inevitable evolution, Zillow continues to push the boundaries of real estate with equal focus on our customers, our employees, our partners and our communities. Zillow has always been known for our leadership and innovation, and we’re continually looking for new ways to make it radically easier for people to move. Today, our vision is to create “the housing super app” — an integrated real estate experience that makes transactions more accessible, more digital, more seamless, more inclusive and more delightful to our customers.