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Incident Response Analyst (Support Engineer)

Check Point Software Technologies

Full time On-site
Location
Bangalore
Work mode
On-site
Posted 3 days ago

Job description

Job Description

  • Troubleshoot and resolve endpoint installation, configuration, connectivity, and performance issues across Windows, macOS, and Linux environments.
  • Perform deep-dive analysis using system logs, traces, and debug data to identify root causes.
  • Document all reported issues, diagnostic steps, and resolutions in the ticketing system for knowledge sharing and trend analysis.
  • Escalate unresolved or complex cases to Tier 3 Engineering or R&D teams with detailed findings and replication steps.
  • Proactively identify recurring problems and recommend product or process improvements to reduce break/fix volume.
  • Collaborate with internal teams (Support, QA, R&D, Product Management) to drive rapid resolution of high-impact incidents.
  • Maintain high standards of communication with customers, ensuring timely status updates and clear explanations of findings and solution

Tags

IT Jobs

Job market insights

₹9.3L – ₹22L advertised yearly salary for IT Jobs in Bangalore (middle half of 175 posts that show a salary; median ₹17L)

From live job posts on CoreHRx, updated 14 Oct 2026. Skill figures count posts that list their skills; salary figures only posts that show a salary.

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