Instructional Designer

Location: Gurgaon; Gurugram
Department: Learning and Development

About dunnhumby

dunnhumby is the global leader in Customer Data Science, helping the world's most ambitious retailers and brands put the customer at the heart of every decision. With nearly 3,000 experts across Europe, Asia, Africa and the Americas, we partner with iconic businesses like Tesco, Coca-Cola, Meijer, Procter & Gamble and Metro to turn data into growth, innovation and measurable value for their customers.

Corporate

Our Corporate teams are critical to enabling dunnhumby’s growth and success. They provide the expertise, governance and operational support that help our business run effectively, ensuring our teams can deliver outstanding outcomes for clients, colleagues and partners across the globe.

We are looking for an Instructional Designer to support the design, development, and delivery of learning solutions that help our colleagues and our clients build capability.
The role will support the wider L&D team across learning design, content development, learning technology, and learning operations, working closely with subject-matter experts and stakeholders.

Key Responsibilities
• Apply learning models, frameworks, and technologies to design effective, high-quality learning experiences
• Create learning solutions for web-based learning, instructor-led and virtual workshops
• Support the development of AI-enabled learning experiences, including chatbots 
• Support learning operations and coordination activities
• Build trusted relationships with stakeholders

Education, Experience & Skills
• Bachelor’s degree or equivalent experience
• Experience using learning and creative tools (Articulate 360, Adobe Creative Suite, Camtasia, MS Office, Figma) and applying learning frameworks such as ADDIE and Kirkpatrick
• Experience with LMS, LXP, and web-based learning platforms, with a basic understanding of APIs, system integrations
• Experience analysing learning feedback, data and reports to measure impact and drive continuous improvement
• Strong organisational skills with the ability to manage multiple tasks and priorities

Good to have:
• Exposure to chatbot development using Node.js and Oracle Digital Assistant (ODA)
• Exposure to HTML-based course development

India Benefits

• Healthcare & Family Cover: Group Medical Insurance of INR 500,000 for employees and dependents, plus dental and vision cover up to INR 5,000. 
• Protection: Group Term Life Insurance and Group Personal Accident cover with benefit levels linked to employee grade, including disability benefits.
• Retirement & Wellbeing: Provident Fund, Gratuity, National Pension Scheme access, Indian Health Organisation membership, and confidential employee assistance support. 
• Lifestyle & Flexibility: Office commute support, internet allowance of INR 2,000 per month for blended working, work-from-home kit support, subsidised food, and wellbeing resources. 
• Recognition & Extras: Long service awards, Talent Scout referral programme, and family milestone support. 
• Time Off & Family Leave: 25 days holiday plus 10 public holidays, paid maternity, paternity and adoption leave, and a day off for your birthday.