IT Business Services Consultant

What you’ll do

One of SAP’s strategic customers has conducted a transformation program, part of which is to consume their entire SAP landscape as enhanced private cloud model provided by SAP with more than 80 productive systems and several of the largest SAP HANA-based systems. To provide the right level of service, a dedicated team has been set up within SAP Enterprise Cloud Services to work for this strategic client. The goal of this team is to operate the entire customer SAP landscape and drive innovation adoption as the customer is at the start of a large-scale SAP S/4HANA transformation program.

Key Responsibilities:

• Deep understanding of customer landscape from technical and business perspectives including its interfaces
• Strong collaboration with the customer for planning and operations
• Align on upcoming changes with the Release Management and plan the execution accordingly
• Ensure high availability of customer service by supporting service restoration in critical situations and working proactively on the stability of the landscape
• Analyse and deep dive into issues including the creation of RCAs as the foundation for continuous improvement
• Support productization of services including, if required initial setup, documentation, and standardization
• Align on planning activities and system build processes, define Handover criteria, and ensure operational readiness of the Operations team as a pre-condition for any customer GoLive

Where you belong:

Enterprise Cloud Services (ECS) is part of the Customer Value Group board area, sitting within Global Cloud Operations (GCO), an organization dedicated to delivering exceptional end-to-end operational experiences and seamless technical adoption for customers throughout their cloud journey.

ECS is the delivery organization responsible for running and operating SAP's Cloud ERP Private offering (RISE with SAP). We provide technical managed services and operations across the full stack, helping thousands of customers worldwide become intelligent enterprises. Our teams operate across all major regions - EMEA, MEE, AMER, and APAC, bringing strong international focus and rich cultural diversity to everything we do.

Within ECS, the MEE Large Customer Operations (LCO) team takes accountability for a select group of high-complexity customers, operating them in a ring-fenced model to meet the highest standards of operational excellence. Together, we cultivate a culture built on deep technical ownership, proactive governance, and strategic advisory, empowering customers to achieve their business outcomes and succeed in their SAP transformation journeys.

Equal Employment Opportunity (EEO) Statement

Our company does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.