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L1/L2 Post-Sales Engineer

Vrinda International

Full time On-site
Experience
2–7 years
Location
Mumbai
Work mode
On-site
Salary
₹15 LPA
Posted 2 days ago

Role at a glance

You will
  • Execute Level 1 and Level 2 technical support to resolve complex network configuration and connectivity issues.
  • Provide specialized assistance in firewall management and security protocols to maintain robust network integrity.
  • Perform detailed troubleshooting on wireless networking environments, including Aruba and Cisco ecosystems.
Experience
2–7 years
Must-have skills
Network Troubleshooting

Job description

Summary
We are seeking a dynamic L1/L2 Post-Sales Engineer to join our Sales and Marketing team. This pivotal role bridges the gap between technical implementation and customer success, ensuring seamless deployment and ongoing support for our networking solutions. The ideal candidate will leverage their expertise in infrastructure refreshes and network troubleshooting to drive customer satisfaction and operational efficiency within a fast-paced environment.

Responsibilities
  • Execute Level 1 and Level 2 technical support to resolve complex network configuration and connectivity issues.
  • Provide specialized assistance in firewall management and security protocols to maintain robust network integrity.
  • Perform detailed troubleshooting on wireless networking environments, including Aruba and Cisco ecosystems.
  • Support infrastructure refresh initiatives by assessing current setups and implementing modernized network solutions.
  • Collaborate with sales and marketing teams to articulate technical value propositions and ensure successful post-sales delivery.

RequirementsRequirements:
  • Possess 2 to 7 years of hands-on experience in technical support and network engineering roles.
  • Demonstrate proficiency in network configuration, wireless networking standards, and infrastructure refresh strategies.
  • Show proven expertise in Cisco and Aruba networking hardware and software platforms.
-具备 strong capabilities in firewall support and advanced network troubleshooting techniques.
  • Maintain a solid understanding of L1/L2 support frameworks and customer-facing technical communication.

Key skills

Required

Network Troubleshooting

Tags

IT JobsSales

Job market insights

24active Network Troubleshooting jobs in India
₹11L – ₹24L advertised yearly salary for IT Jobs in India (middle half of 851 posts that show a salary; median ₹17L)
114 more open jobs at Vrinda International

Jobs asking for Network Troubleshooting in India also ask for

  • Python38%
  • VPN33%
  • Incident Management29%
  • Monitoring29%
  • Bash Scripting21%

From live job posts on CoreHRx, updated 21 Oct 2026. Skill figures count posts that list their skills; salary figures only posts that show a salary.

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