The ideal candidate will have prior experience in a contact center or customer care environment, and will be responsible for managing accounts receivable, resolving billing issues, and ensuring timely collection of outstanding balances from French-speaking customers.
Key Responsibilities:
Contact French-speaking customers via phone, email, and other channels to collect outstanding payments.
Handle inbound and outbound calls related to billing inquiries, payment arrangements, and account status.
Maintain accurate records of customer interactions and payment commitments.
Collaborate with internal departments (Customer Service, Billing, Finance) to resolve disputes and escalate issues when necessary.
Meet or exceed monthly collection targets and KPIs.
Ensure compliance with company policies and regulatory requirements.
Provide exceptional customer service while maintaining a firm approach to collections.
Required Skills & Qualifications:
Fluency in French and English (spoken and written) is mandatory.
3-5 years of experience in collections, customer service, or contact center operations.
Strong communication and negotiation skills.
Ability to work independently and manage time effectively.
Familiarity with CRM systems and MS Office tools.
Willingness to work US shifts (night hours).Preferred Qualifications:
French Language- B2 certification mandatory
Experience in B2B or B2C collections.
Knowledge of billing systems and financial processes.
Exposure to international customer interactions, especially in North America or Europe.
From live job posts on CoreHRx, updated 20 Oct 2026. Skill figures count posts that list their skills; salary figures only posts that show a salary.
