Lead - Risk Containment Unit/Senior Lead - Risk Containment Unit

Job Purpose
“This position is open with Bajaj Finance ltd.”•To handle end to end Credit Card Fraud Monitoring ProcessCulture Anchor:Have high ambitions - Inspires the team to aim for higher targets and supports in achieving themOwn It - Acknowledges uncertainty and makes changes in own decisions/ actions for better outcomesDuties and Responsibilities
PRINCIPAL ACCOUNTABILITIES(Accountabilities associated with the job)•Responsible to control sourcing/Offer level fraud.•Do sourcing monitoring for unusual activity.•Handle fraud escalation from Banks / RBI / Call Centre•Coordination with business / Risk / Partners•HO Led Monitoring / Field Coordination•To make strategy to control fraud•Channel Training and transaction Monitoring•Collection engagement to find fraud proactively•Writing Fraud control process and policy•Investigation & Root Cause Analysis of fraud/dispute cases•Prepare complete fraud monitoring framework 4. MAJOR CHALLENGES(Challenges faced on an on-going basis in carrying out the job)•Handle end to end all processes and to start from ground zero.•Coordination within RCU Field team (Rural + Urban) to ensure the field investigation is done in defined time.5. DECISIONS(Key decisions taken by job holder at his/her end)?Make strategy for field and HO team to ensure all frauds prevented.?Introduce new technology or new ways to control fraud.6. INTERACTIONS(Key working relationships a job holder needs to have INSIDE and OUTSIDE the company to accomplish the job)Internal ClientsRoles you need to interact with inside the organization to enable success in your day to day work?Risk Team: To understand and align on policy changes and ascertain impact?Customer Service, Product and Sales Teams: To understand market challenges and recent fraud trend or complaints related to fraud.?Business: To align on the RCU controls that directly impacts the business processes, including Cost, TAT or Customer ExperienceExternal Clients Roles you need to interact with outside the organization to enable success in your day to day workVendors & Channel Partners: - Need to connect specially with Business channel partners on fraud awareness / Providing training / for investigation point of view.7. DIMENSIONS(Key numerical data which will reflect the scope and scale of activities concerning this job)Financial Dimensions (FY 19)(These should be quantifiable numerical amounts)?NAOther Dimensions (FY 19)(Significant volume dimensions associated with the job)?Total Team Size: 0?Number of Direct Reports:0?Number of Indirect Reports:0?Number of Outsourced employees:0Required Qualifications and Experience
Practice Emotional Intelligence - Develops the team, supporting them to do moreListens to others, stays calm under pressure, and treats everyone with respect.