Learning & Development Administrator

This role ensures smooth execution of learning programs and activities on the LMS platforms and maintains quality & compliance of the program.

Key responsibilities will include:

Administration and configuration of courses:

• Ensure up-to-date training catalogues on the LMS platforms
• Schedule and organise training sessions, workshops, and e-learning programs, sending invitations & tracking attendance.
• Perform consistency checks & ensure data accuracy of employee training history

Learning Content Platform management:

• Manage licenses & users; conduct utilization rate analysis, support promotional campaign
• Format and reconcile data with HRMS, conduct utilization rate analysis

User Request Management:

• Manage end-to-end service tickets on queries regarding the platform
• Responds to user enquiries related to logging in and signing up for courses
• Offer clear guidance and solve issues to ensure users have smooth experience.

Data management

• Monitor the progress of ongoing modules by generating reports and sending regular information and alert emails.

• Consolidate and analyze training data for mandatory reporting purposes using Power BI & Excel

Performance Management

• Export and verify training evaluation data.
• Communicate evaluation results to stakeholders.

Schedules & Vendor Management:

• Organize and update training schedules with external providers.
• Assist in tracking training budgets, expenses, and invoice processing.

Communication

• Prepare and send multilingual email campaigns and notifications. (L&D Network, module launches, newsletters).
• Update the Academy’s catalogue and publish posts on Genius or external media.