Administer and support Cisco Unified Communications Manager (CUCM), Unity Connection, Cisco Voice Gateways, CUBE, Session Border Controllers (SBC), Cisco Jabber, Presence Services, and Softphone solutions. Administer Microsoft Teams Phone System, Direct Routing, Auto Attendants, Call Queues, Dial Plans, Voice Routing Policies, and Enterprise Voice services. Provision, configure, and manage user telephony and collaboration services across Cisco and Microsoft Teams environments. Manage voicemail, greeting administration, extension mobility, hunt groups, call routing, hotline configurations, and auto attendant services. Configure and support Teams Phone, Direct Routing, Teams-certified devices, and hybrid voice environments. Manage Teams voice policies, call routing, resource accounts, call queues, and auto attendants. Troubleshoot Teams calling, voicemail, PSTN connectivity, and user experience issues. Support migration and integration initiatives involving Cisco UC and Microsoft Teams platforms. Cisco Voice Microsoft Teams
