Platform Owner, Mac

We are currently seeking candidate for the role of IT Platform Owner- Mac(Apple Ecosystems).

Role Purpose -

The IT Platform Owner – Mac is responsible for the end-to-end lifecycle of the Mac platform within the organization, with a strong focus on scaling (ramp-up), standardization, and long-term operations.

The role ensures a secure, compliant, and cost-efficient Apple device ecosystem, aligned with enterprise IT strategy and user experience expectations.

Key Responsibilities

1. Mac Platform Strategy & Ramp-Up

• Define and execute the Mac platform rollout strategy

• Establish standard builds, policies, and lifecycle models for macOS devices

• Collaborate with stakeholders (IT, Security, Procurement, Business Units) to drive adoption

• Develop roadmaps for platform maturity (e.g., automation, zero-touch deployment)

• Collaborate with Cybersecurity team to keep Mac Security Baseline in a level which meets the stakeholder expectations.

2. Supply Chain & Device Lifecycle Management

• Manage end-to-end supply chain for Mac devices:

• Vendor and partner coordination (e.g., Apple resellers)

• Device sourcing, stock planning, and global availability

• Define and govern device lifecycle processes:

• Procurement, staging, deployment, refresh, retirement, data destruction and recycling

• Ensure cost transparency and optimization (TCO, stock levels)

3. Software Distribution & Application Management

• Own software packaging and distribution strategy for macOS keeping as much commonalities and synergies with the Windows platform as possible

• Govern application lifecycle:

• Packaging, deployment, updates, and decommissioning

• Ensure seamless integration with enterprise tools (e.g., identity, collaboration platforms)

• Drive automation and self-service capabilities for end users

4. Endpoint Management & Security

• Own and operate endpoint management tools and services

• Implement and maintain:

• Configuration profiles

• Compliance policies

• Patch management

• Ensure alignment with enterprise security standards, including:

• Device hardening

• Encryption

• Endpoint detection & response integration

• Support audit and compliance requirements (e.g., ISO, internal IT policies)

5. Service Operations & Continuous Improvement

• Establish Mac platform as a standard IT service

• Define and manage:

• SLAs / KPIs (availability, deployment time, compliance rate)

• Supported models (service desk, onsite, advanced support) and their lifecycle

• Collaborate with operations teams to ensure stable and scalable service delivery

• Drive continuous improvement and automation (e.g., zero-touch, scripting, self-healing)

6. Stakeholder & Vendor Management

• Act as single point of ownership for Mac platform across IT

• Manage external partners (e.g., JAMF, Apple, service providers)

• Align with:

• Security teams → compliance & policies

• Procurement → contracts & suppliers (relevant to your setup with Atea, etc.)

• Workplace / End User Services → user experience