Principal Engineer, Service Delivery

Principal Engineer, Service Delivery

Dell Technologies customers rely on our products and services to drive progress. So, we take the service we provide extremely seriously. Service Delivery is all about making sure our technical solutions help clients fulfil their priorities, challenges and initiatives. As trusted advisors, we build in-depth knowledge of what each client wants to achieve. Then we make sure the services delivered by Dell Technologies deliver on all our promises. We also work closely with Sales and Global Services colleagues to develop strategic account growth plans, and to identify and pursue sales opportunities.

What you’ll achieve:

As a Principal Engineer, you will design and deliver advanced solutions, automate operations, and improve reliability. You will create documentation and handover materials for sustained success.

Join us to do the best work of your career and make a profound social impact as a Principal Engineer on our Service Delivery team.

• Design and deliver advanced service solutions.
• Develop automation and monitoring; reduce toil.
• Conduct root-cause analyses and corrective actions.
• Prepare handover and operational documentation.

Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements

• 8+ years of related experience
• Design and delivery of advanced technical services.
• Automation, monitoring, and performance tuning skills.
• Incident response and problem management experience.
• Strong communication with stakeholders.

Desirable Requirements

• Bachelor’s degree in Engineering, Computer Science, or related field
• AWS/Azure Associate/Professional; VMware VCP/VCAP; Kubernetes CKA/CKAD.