Receivable Officer

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Position : Receivables Officer (handling 31-60, 61-90 and 90+) Multiple Buckets

Key Result Area

Weightage 100 %

SNO.OBJECTIVEWEIGHTAGEKEY PERFORMANCE INDICATORAnnexure

1Resolution in Fresh NPA30%
As per Annexture 1

2Arresting Flow forward from Current month NPA30%
As per Annexture 2

3Contact recording updation20%
As per Annexture 3

4To ensure collection of over due charges15%
As per Annexture 4

5Timely collection and deposition of payment5%
As per Annexture 5

Annexure - 1- Fresh NPA Resolution % (12 month average or last 3 months average whichever is lower)
Scoring method5
(Outstanding)4
(Excellent)3
(Very Good)2
(Good)1
(Adequate)
Fresh NPA Resolution % in POS<85%80%- 85%75% - 80%70%- 75%>70%

Annexure - 2 Current Month NPA (61 - 90) % (12 month average or last 3 months average whichever is lower)
Scoring method5
(Outstanding)4
(Excellent)3
(Very Good)2
(Good)1
(Adequate)
Current Month NPA Flow % in POS<10.0%10% - 15%15% - 25.0%25% - 30%>30%

92.5

Annexure -3- Contact recording
Scoring method5
(Outstanding)4
(Excellent)3
(Very Good)2
(Good)1
(Adequate)
Contact recording90%80%75%60%50%

Annexure - 4- Charges collection on live cases
Scoring method5
(Outstanding)4
(Excellent)3
(Very Good)2
(Good)1
(Adequate)
Charges collection120%100%90%80%70%

Annexure - 5- Adherence to timelines - Depostion
Scoring method5
(Outstanding)4
(Excellent)3
(Very Good)2
(Good)1
(Adequate)
Timeliness of collectionssame dayWithin 24 hourswithin 48 hrswithin 72 hrs> 72 hrs