Relationship Manager - CASA

Full time On-site

Posted Today

Job description

Customer Relationship Management

Build and maintain long-term relationships with retail, HNI, and business clients.
Act as a single point of contact for customer banking needs.
Ensure high customer satisfaction and service quality.

Cross-Selling & Revenue Generation

Cross-sell banking products such as FD/RD, insurance, mutual funds, credit cards, loans, and digital banking products.
Increase fee income and product penetration per customer.

Account Management

Monitor account balances, transaction volumes, and average monthly balance (AMB).
Reduce account dormancy and improve account activation.
Support customers with account-related queries and services.