Retention Specialist

Location: India
Department: Operations

About the role

As a Retention Specialist at Sporty, you’ll play a hands-on role in supporting the delivery of South Africa focused campaigns and promotions that drive customer engagement and loyalty locally. You’ll assist with setting up and running retention activities, track results, and help ensure our offers are competitive across different markets. Working closely with product, analytics, and stakeholders, you’ll provide operational support to keep campaigns running smoothly and effectively.

What you'll be doing

• Assist in planning and executing retention campaigns and promotional activities for existing & new users across the SA markets
• Monitor key metrics (Retention, Reactivation, ROI) and prepare reports to track user engagement and optimization
• Collaborate with internal product and analytics teams to maintain and improve retention tools and reporting accuracy
• Help ensure regional offers and promotions are delivered on time and remain competitive
• Coordinate with external partners on campaign execution and follow-up tasks
• Support personalization and automation initiatives by providing regional operational input

What you'll bring

• Bachelor’s degree in marketing, business, or a related field
• 2+ years’ experience in retention, CRM, or customer lifecycle management
• Experience in the Online Casino or broader iGaming industry is strongly preferred
• Strong analytical skills and data-driven mindset
• Excellent communication skills, fluent in written and spoken English
• Familiarity with retention and marketing automation tools is a plus

What’s in it for you

• A competitive salary + individual performance based bonuses every quarter
• 20 days annual leave + public holidays
• Our core working hours are 10am-3pm in your local time zone with flexibility outside of this
• South African employment contract
• Referral bonuses & flash bonuses
• Top of the line equipment
• Annual company retreats to provide great internal networking opportunities

If you're interested, we encourage you to apply! Every application is reviewed by a member of our team (AI is not used in our recruitment process), and we aim to respond within 48 hours.