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Senior Assistant Vice President

EXL

Full time On-site
Location
Bangalore
Work mode
On-site
Salary
₹13L – ₹25L a year estimatetypical for IT Jobs in Bangalore, 264 posts
Posted 9 days ago

Job description

Description
  • Own end-to-end availability, performance, security and resilience across service desk, end-user computing, systems, network, voice and site-specific platforms, delivering agreed SLAs and measurable improvements in user and client experience.
  • Lead technology operations governance, capacity planning, major incident and problem management, business continuity and disaster recovery, with a focus on reducing recurring incidents and improving recovery readiness.
  • Identify and prioritise business and operational AI use cases by assessing value, feasibility, data readiness, security, model risk, change impact and adoption requirements.
  • Partner with Enterprise Architecture, Data, AI/Analytics, Engineering, Information Security, Legal, Risk and business teams to develop, pilot, implement and scale AI capabilities with responsible-AI governance and measurable benefits.
  • Own technology budgets, forecasts, investment priorities and business cases; drive productivity, automation, cost optimisation and value realisation.
  • Lead workforce and succession planning, organisation design, capability development and resource allocation to meet current and future service needs.
  • Own operational risk and control management, including control design and testing, audit evidence, timely closure of findings and sustained compliance with client and enterprise requirements.
  • Maintain leadership dashboards with accurate KPIs, KRIs, trends and actions covering service availability, SLA attainment, recurring incidents, capacity, security, audit closure, AI adoption, user experience, financial performance and transformation value.
  • Lead client and internal governance forums, communicate performance, investment priorities and risks clearly, and ensure decisions and actions are followed through.
  • Build, coach and retain high-performing teams while fostering collaboration, accountability, inclusion, continuous learning and shared success.
  • Manage strategic partners and vendors, including service quality, contractual and commercial performance, innovation and alignment with enterprise priorities.


Tags

Senior LevelIT Jobs

Job market insights

₹13L – ₹25L advertised yearly salary for IT Jobs in Bangalore (middle half of 264 posts that show a salary; median ₹19L)
47 more open jobs at EXL

From live job posts on CoreHRx, updated 26 Oct 2026. Skill figures count posts that list their skills; salary figures only posts that show a salary.

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