This position is required to be on-site at our Bangalore office 4 days per week.
The Senior Corporate Travel Consultant arranges travel for and provides travel support to all Optiv Executives and VIP Customers as well as Optiv employees for daily corporate travel. Meeting and Incentive Travel Management and VIP Services are primary to this role.
How you'll make an impact
- Arrange and coordinate travel schedules and reservations for all employees, including Executives, and identify travel preferences. Including but not limited to airfare, hotel and transportation.
- Schedule travel arrangements according to Corporate travel policies in a timely and professional manner using the Worldspan/Travelport GDS for all airfare, car rental and hotel bookings.
- Arrange outside services not available via the Worldspan/Travelport GDS and provide VIP extras such as calendar invites and flight check-ins.
- Maintain costs and work within established travel budgets and policies.
- Maintain costs and manage budgets for meeting and incentive travel and track changes and expenses so that expenditures can be tracked and used for future budgeting.
- Vendor negotiation skills required for negotiating transient rates and group/meeting rates.
- Working with vendors to provide all meeting needs, including but not limited to set-up, AV, food and beverage needs, team building events, dinner reservations and room blocks.
- Assist with Concur bookings that require changes, Concur profiles that need updates or other general Concur travel related needs.
- Book International travel and have a complete understanding of international rules and requirements for travel.
- Assess fare rules and restrictions quickly and efficiently for last minute travel or travel changes and understand exchange functions for changes.
- On-Board new team members to train them on processes of the Optiv Travel Team.
- Research formats and functionally and train teammates on new processes as needed.
- Work flexible hours as needed between 6am and 8pm CST Monday - Friday
- Perform other duties as assigned
What we're looking for- Bachelors Degree or Travel Industry Related Degree preferred.
- Travel Certifications preferred.
- 10 or more years' experience as a travel agent and/or corporate travel consultant required.
- Experience and understanding of complex ticketing rules and fares for both Domestic and International travel, hotel and car bookings, and overall reservations procedures required.
- 10 or more years GDS experience, Worldspan/Travelport strongly preferred.
- 8 or more years of VIP or Executive Travel experience.
- 8 or more years of Group and Meeting Planning experience.
- Must have an understanding of Budget Management
- Must have an understanding of Concur Travel to assist with on-line bookings.
- Proficiency with Outlook, Word and Excel required.
- Excellent customer service and communication skills required.
- Excellent problem solving skills to work through complex situations and offer fast and efficient solutions.
- Able to manage multiple projects at the same time while also handling daily travel requests.
- Able to work in a high intensity, fast paced environment required, ability to multi-task.
- Exceptional organizational skills, detailed oriented and accurate in all areas of work required.
- Flexibility-possibly accepting calls after hours or on the weekends for emergencies or last minute travel needs required.
- Outstanding time management and organizational skills required.
- English fluency required
- Must be able to report onsite to our Bangalore office 4 days per week.
What you can expect from Optiv- A company committed to our inclusive value through our Employee Resource Groups
- Work/life balance
- Professional training resources
- Creative problem-solving and the ability to tackle unique, complex projects
- Volunteer Opportunities. "Optiv Chips In" encourages employees to volunteer and engage with their teams and communities.
- The ability and technology necessary to productively work remotely/from home (where applicable)
EEO StatementOptiv is an equal opportunity employer. All qualified applicants for employment will be considered without regard to race, color, religion, sex, gender identity or expression, sexual orientation, pregnancy, age 40 and over, marital status, genetic information, national origin, status as an individual with a disability, military or veteran status, or any other basis protected by federal, state, or local law.
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