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Senior Engineer, NICE CXone

Enphase Energy

Full time On-site
Experience
3+ years
Location
Bangalore
Work mode
On-site
Salary
₹12L – ₹24L a year estimatetypical for IT Jobs in Bangalore, 242 posts
Posted 3 days ago

Role at a glance

Experience
3+ years
Must-have skills
SalesforceAdministration
Work mode
On-site

Job description

Description

Enphase Energy is a global energy technology company and a leading provider of solar, battery, and electric vehicle charging products. Founded in 2006, our innovative microinverter technology revolutionized solar power, making it a safer, more reliable, and scalable energy source. Today, the Enphase Energy System enables users to make, use, save, and sell their own power. Enphase is also one of the most successful and innovative clean energy companies in the world, with more than 80 million products shipped across 160 countries.

Join our dynamic teams designing and developing next-gen energy technologies and help drive a sustainable future!This role at Enphase requires working onsite 3 days a week, with plans to transition back to a full 5 day in office schedule over time. About the RoleJoin Enphase Energy as a Senior Engineer specializing in NICE CXone, where you will design, implement, and optimize modern contact center solutions. This role focuses on enhancing customer experience through dialer, IVR, and AI-powered capabilities, while building scalable integrations with enterprise systems like Salesforce. You will play a key role in driving innovation, automation, and operational efficiency across inbound and outbound contact center environments. What You Will Be Doing

  • Design, configure, and support NICE CXone Dialer campaigns (Predictive, Progressive, Preview, Agentless)
  • Develop and enhance IVR workflows using NICE CXone Studio for self-service and intelligent routing
  • Manage skills, queues, and routing strategies to optimize contact center operations
  • Build and maintain integrations with Salesforce and enterprise systems (APIs, CTI, workflows)
  • Configure and support AI capabilities such as Agent Assist, Interaction Analytics, and intelligent routing
  • Monitor system performance, troubleshoot issues, and ensure high availability of contact center services
  • Analyze KPIs and recommend automation and performance improvements to enhance CX and agent productivity
Who You Are & What You Bring
  • 3+ years of hands-on experience in NICE CXone administration, Dialer, and IVR development
  • Strong expertise in Salesforce integration, CTI, and API-based integrations (REST/SOAP)
  • Solid understanding of ACD, routing strategies, and contact center technologies
  • Experience with AI-driven CX capabilities (Copilot, analytics, virtual agents) is a plus
  • Exposure to cloud contact center solutions, middleware (e.g., Boomi), and omnichannel platforms
  • Strong troubleshooting, analytical, and problem-solving skills
  • Excellent communication skills with the ability to collaborate with business and technical stakeholders

Key skills

Required

SalesforceAdministration

Soft skills

CommunicationProblem Solving

Job market insights

270active Salesforce jobs in Bangalore
54active Administration jobs in Bangalore
₹12L – ₹24L advertised yearly salary for IT Jobs in Bangalore (middle half of 242 posts that show a salary; median ₹18L)
11 more open jobs at Enphase Energy

Jobs asking for Salesforce in Bangalore also ask for

  • Agile18%
  • SQL17%
  • Python17%
  • AWS14%
  • CI/CD14%

From live job posts on CoreHRx, updated 21 Oct 2026. Skill figures count posts that list their skills; salary figures only posts that show a salary.

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