Senior IT Technical Support Engineer

Location: Bengaluru
Department: Technology, Information and Media
Compensation: INR 1500000 - 2500000 per year Acts as a senior technical expert within the IT support team, responsible for resolving the most complex user issues, leading support-focused initiatives, and driving the evolution of support practices across the organization. This role ensures operational excellence, mentors other support staff, and contributes to cross-functional IT projects.RequirementsKey Roles & Responsibilities:Provides expert-level technical support for escalated issues involving hardware, software, enterprise systems, and infrastructure.Leads major incident resolution efforts, coordinating with other IT functions and communicating with stakeholders.Defines and enforces best practices for support workflows, ticket handling, documentation, and escalations.Collaborates with engineering, infrastructure, and security teams to align support efforts with systems design and operational goals.Oversees technical onboarding and lifecycle management for complex user environments and sensitive roles.Develops internal tools, scripts, or automation to improve support delivery and response times.Coaches and mentors junior and mid-level support engineers to build technical depth and service consistency.Tracks and analyzes support metrics to identify trends and proactively reduce incident frequency. Basic Qualifications:4+ years of progressive IT support or technical services experienceBachelor’s degree in Information Technology, Computer Science, or related field preferredGood experience in Okta, Jamf, Intune & NetworkingStrong expertise in Windows/macOS administration, endpoint management, Office 365Experience with automation tools, scripting, and support-related analyticsExceptional problem-solving, communication, and mentoring abilitiesProven record of owning major escalations, leading support initiatives, and driving service quality Perks & BenefitsOpportunity to work with some of the smartest minds to solve complex challenges at scale.Impactful role in shaping and securing a global, cloud-native & AI driven platform.Innovative, collaborative, and fast-paced culture. Must-have skillsOkta, jamf, intuneGood-to-have skillsWindows/MAC OS administration, end point management 

This role is for one of our clients

Industry: Software Development

Seniority level: Mid-Senior level

Min Experience: 5+ years
Location: Bengaluru, Karnataka, India
JobType: full-time