Location: Mumbai - India
About the Role:
The Senior Sales Coordinator will support the Sales and Sales Support organization by managing day-to-day Salesforce (SFDC) processes, sales contracts, order workflows, lead and opportunity management, and CRM data quality.
The role will ensure accurate and timely execution of sales processes, including contract and order validation, Salesforce user support, data maintenance, UAT testing, and training. The incumbent will work closely with Sales, Sales Operations, Finance, Legal, Operations and IT teams to resolve operational and system-related issues.
Location: BKC (4 days, on-site) and Turbhe, Navi Mumbai (1 day, on-site)
Key Responsibilities:
- Support end-to-end Salesforce processes covering leads, opportunities, quotes, contracts, orders, renewals and related sales workflows.
- Monitor lead flow, opportunity progression and pipeline data to ensure timely updates and accurate CRM information.
- Review sales quotes, contracts and order information for completeness and accuracy prior to downstream processing.
- Validate key transaction details including products, pricing, approvals, payment terms, contract dates, invoice schedules and order information.
- Provide day-to-day Salesforce user support, including access requests, queues, reports, dashboards, data modifications and issue resolution.
- Coordinate with Sales, Sales Operations, Finance, Legal, Operations and IT teams to resolve Salesforce, contract, order and data-related issues.
- Support Salesforce enhancements and releases through UAT execution, test case validation, defect reporting and post-implementation checks.
- Participate in detailed system and process testing to ensure new enhancements meet business requirements.
- Track user queries and support requests and ensure timely closure within agreed SLA timelines.
- Support accurate Salesforce-to-legal system handoffs and assist with issue tracking and reconciliation.
- Conduct Salesforce process training for new joiners across Sales and Sales Support.
- Maintain SOPs, user guides, process documentation, training materials and operational checklists.
- Identify recurring operational issues and recommend opportunities to improve processes and reduce manual activities.
Key Requirements:
- 5+ years of experience.
- Bachelor's or Master's degree in Business Administration, Commerce, Information Technology, Computer Science or a related discipline.
- Hands-on experience working with Salesforce (SFDC) is mandatory.
- Experience in Sales Operations, Sales Support, CRM Operations, Contract Management or Order Management is preferred.
- Salesforce certification would be an added advantage.
