Senior Software Development Lead - R01571192

Location: Bangalore, Karnataka, India
Department: LTR

Software Development Lead

Job requirements

Experience Range: With at least 4 to 6 years of hands-on experience in Salesforce Sales Cloud and related technologies, including customization and integration projects Key Responsibilities:

• Lead the design, development, and customization of Salesforce Sales Cloud solutions, delivering optimized Opportunity Management, Sales Automation, and Forecast Management capabilities
• Configure and implement Territory Planning strategies within Salesforce Sales Cloud to maximize sales coverage and resource allocation, tracking improvements via performance metrics
• Develop and enhance Salesforce Platform components using Apex, Lightning Web Components (LWC), and Experience Cloud, ensuring scalable and maintainable solutions
• Integrate Salesforce with Genesys and other third-party systems to streamline agent workflows and improve customer service outcomes, measuring impact on response times and customer satisfaction
• Build and maintain custom agents and AI frameworks for advanced automation and data-driven decision making, monitoring adoption and effectiveness
• Collaborate with cross-functional teams to ensure seamless deployment and adoption of Sales & Service Cloud features, supporting user training and feedback collection
• Troubleshoot, optimize, and resolve technical issues related to Salesforce Sales Cloud, Data Cloud, and custom integrations, reducing downtime and improving system reliability
• Drive continuous improvement by leveraging OpenAI and other AI technologies to enhance sales processes and user experience, reporting on process enhancements

Required Skills:

• Salesforce Sales Cloud
• Salesforce Service Cloud
• Salesforce Experience Cloud
• Salesforce Platform customization
• Apex programming
• Lightning Web Components (LWC)
• Genesys integration
• Agentforce platform
• Salesforce Data Cloud
• Custom agent development

Preferred Skills:

• Expertise in AI frameworks and OpenAI integration
• Advanced skills in Territory Planning within Salesforce
• Salesforce Certified Application Architect
• Experience with large-scale Salesforce deployments

Desired Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a closely related discipline
• Salesforce Certified Platform Developer I or II
• Salesforce Certified Sales Cloud Consultant
• Salesforce Certified Application Architect (preferred)