Profile
user

View & Update Profile
Logout

Service Initiative Lead

Johnson Controls

Full time On-site
Experience
12+ years
Location
Gurgaon
Work mode
On-site
Salary
₹12L – ₹24L a year estimatetypical for IT Jobs in India, 865 posts
Posted 9 days ago

Role at a glance

You will
  • Manage and grow strategic service accounts for HVAC and York Chiller systems.
  • Develop long-term relationships with clients to ensure customer satisfaction and retention.
  • Oversee preventive and corrective maintenance schedules for chillers and HVAC systems.
Experience
12+ years
Must-have skills
Account Management

Job description

Role OverviewThe Service Accounts Manager will be responsible for managing key customer accounts, driving service revenue, and ensuring operational excellence in HVAC systems and York Chillers. This role requires strong technical knowledge, leadership skills, and the ability to build long-term client relationships.Key Responsibilities
  • Account Management:
    • Manage and grow strategic service accounts for HVAC and York Chiller systems.
    • Develop long-term relationships with clients to ensure customer satisfaction and retention.
  • Service Operations:
    • Oversee preventive and corrective maintenance schedules for chillers and HVAC systems.
    • Ensure compliance with OEM standards and safety regulations.
  • Business Development:
    • Identify opportunities for upselling and cross-selling service contracts and upgrades.
    • Prepare proposals, ROM estimates, and negotiate service agreements.
  • Team Leadership:
    • Lead and mentor service engineers and technicians.
    • Monitor performance metrics and ensure timely resolution of service issues.
  • Financial Management:
    • Achieve revenue targets and maintain profitability for assigned accounts.
    • Track budgets, forecasts, and ensure cost optimization.
  • Customer Engagement:
    • Conduct regular client meetings and performance reviews.
    • Address escalations and ensure high service quality standards.
Required Skills & Qualifications
  • Bachelor’s degree in Mechanical/Electrical Engineering or related field.
  • Minimum 12 years of experience in HVAC and Chiller service operations, preferably with York systems.
  • Strong knowledge of HVAC systems, chillers, and energy efficiency solutions.
  • Proven track record in account management and service revenue growth.
  • Excellent communication, negotiation, and leadership skills.
  • Familiarity with service management tools and CRM systems.

Key skills

Required

Account Management

Soft skills

CommunicationLeadershipNegotiation

Tags

IT Jobs

Job market insights

14active Account Management jobs in Gurgaon
₹12L – ₹24L advertised yearly salary for IT Jobs in India (middle half of 865 posts that show a salary; median ₹18L)
20 more open jobs at Johnson Controls

Jobs asking for Account Management in Gurgaon also ask for

  • Digital Marketing14%
  • MongoDB14%

From live job posts on CoreHRx, updated 25 Oct 2026. Skill figures count posts that list their skills; salary figures only posts that show a salary.

Similar jobs