Software Engineer

This role is for an engineer who is beginning their software engineering career and learning to build reliable, maintainable AI-native and cloud-native software. The IC2 engineer works on well-defined features and components with close guidance from senior engineers and tech leads. They focus on developing solid software engineering fundamentals, gaining hands-on experience with modern development practices, and learning to integrate AI/ML services into applications. This role provides mentorship and opportunities to grow technical depth in Python, Java, JavaScript, and ServiceNow platform development while contributing meaningfully to the product.

Responsibility Area: Software Development
• Develop software features and components under the direction of senior engineers; take ownership of well-defined, scoped tasks
• Write clean, maintainable code with comprehensive unit tests; follow established coding standards and best practices
• Contribute to the implementation of AI-native features, including prompt design assistance, API integration, and basic evaluation
• Work with assigned features from design through development, testing, and deployment with guidance from teammates
• Troubleshoot and debug issues in development and staging environments; escalate complex issues to senior engineers
• Follow secure coding practices, including responsible handling of customer data and AI safety considerations
• Participate in code reviews and actively incorporate feedback from senior engineers
• Learn and apply CI/CD practices; contribute to automated testing and deployment pipelines

Responsibility Area: ServiceNow Platform Development
• Develop features and customizations on the ServiceNow platform with minimal supervision
• Write ServiceNow workflows, business rules, and automation using JavaScript and GlideScript with guidance
• Build forms and dashboards on ServiceNow; learn data model design and query optimization techniques
• Contribute to development of ServiceNow AI agents & skills

• Learn ServiceNow APIs, web services, and integration patterns through hands-on implementation
• Participate in ServiceNow application maintenance and support for assigned features
• Seek to understand ServiceNow platform capabilities and how they apply to business problems

Responsibility Area: Learning & Collaboration
• Learn from code reviews, pair programming, and mentorship from senior engineers
• Ask clarifying questions and seek guidance when encountering unfamiliar technical challenges
• Actively participate in team discussions, design reviews, and sprint planning
• Communicate clearly about progress, blockers, and technical challenges
• Participate in knowledge-sharing sessions and team learning opportunities
• Support junior teammates and newer developers by sharing what you've learned
• Take initiative to understand the broader system and how your work fits into the product

Responsibility Area: Customer Support & Quality
• Participate in issue triage and bug fixing under supervision
• Assist senior engineers in troubleshooting reported issues and understanding root causes
• Contribute to documentation and internal knowledge bases
• Learn from issues and help identify patterns that could prevent future problems
• Communicate respectfully and professionally with customers and internal teams