Software Engineering - Application Support Engineer

As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to monitoring system performance, diagnosing problems, and ensuring smooth operation of critical applications. The position demands continuous engagement with multiple teams to maintain system stability and support business continuity through effective problem-solving and timely interventions. Roles & Responsibilities: - Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Collaborate with cross-functional teams to ensure seamless integration and operation of business systems.- Document and communicate findings and resolutions clearly to stakeholders.- Assist in the development and implementation of process improvements to enhance system reliability.- Support junior team members by sharing knowledge and providing guidance when necessary. Professional & Technical Skills: - Must To Have Skills: Proficiency in Configuration Database & CI Management.- Strong analytical skills to identify root causes of system issues and implement effective solutions.- Experience with system monitoring and incident management tools to track and resolve application problems.- Ability to manage configuration items and maintain accurate records within the configuration management database.- Excellent communication skills to coordinate with technical teams and business users for issue resolution.- Familiarity with change management processes and their impact on configuration management.

Additional Information: - The candidate should have minimum 3 years of experience in Configuration Database & CI Management.- This position is based at our Bengaluru