Junior System Admin
Experience: Fresher
Location: Chennai (Work from Office)
Employment Type: Full Time
We are looking for an IT Support Executive to handle front-end IT support at our Chennai office,
serving approximately 200+ employees with 90 average daily on-site users.
This role is the first point of contact for all end-user IT requests — from password resets to workstation setup to basic troubleshooting.
The ideal candidate is approachable, responsive, and reliable.
You should be comfortable handling a high volume of requests, updating tickets promptly, and escalating issues
Key Responsibilities
- End-User Support & Ticketing (50%)
- Serve as the first point of contact for all IT support requests at the Chennai office
- Handle ticket queue in Zoho Desk — log, categorize, resolve, and close tickets within defined
- SLAs
- Resolve common issues: password resets, account unlocks, printer/scanner problems,
- connectivity issues, email setup
- Update every ticket with resolution notes before closing — no ticket closed without
- documentation
- Escalate unresolved issues to L1/L2 team members with clear details of troubleshooting
- already done
- B. Workstation & Device Management (25%)
- Set up workstations for new joiners — desk, system, peripherals, software installation, access
- verification
- Handle laptop/desktop hardware issues — coordinate with Store team for repairs or
- replacement
- Assist with conference room setup, video conferencing equipment, and AV support
- Manage peripheral inventory — keyboards, mice, monitors, cables, adapters
- Support employee offboarding — collect devices, verify asset returns, update records
- C. Access & Account Support (15%)
- Assist with basic access requests — Wi-Fi setup, VPN configuration, email setup on mobile
- devices
- Support access card provisioning and basic onboarding IT tasks under guidance from L1/L2
- team
- Maintain a log of all access changes and new joiner setups for audit compliance
- D. Office IT & Facility Support (10%)
- Ensure printers, scanners, and shared devices are operational across all floor areas
- Report and follow up on network or infrastructure issues with the technical team
- Support basic housekeeping of IT assets — stickering, labelling, organizing IT store
- Assist with any ad-hoc IT tasks assigned by the IT Operations Lead
Required Skills & Experience
- Must Have 0–1 year experience in IT helpdesk, desktop support, or similar role (freshers with strong
aptitude considered)
- Bachelor's degree in IT, Computer Science, or related field
- Basic knowledge of Windows 11, MS Office, email clients, and common enterprise applications
- Ability to troubleshoot basic hardware and software issues
- Good communication skills in English and Tamil
- Comfortable handling a high volume of user requests in a fast-paced environment
- Reliable, punctual, and responsive — this role requires consistent on-site presence
- Good to have Experience with ticketing systems
- Basic understanding of Active Directory — user accounts, password resets
- Experience with endpoint management tools
- Any IT-related certification or diploma
- This is a front-facing role. The right person must be approachable, responsive, and dependable:
- Responsive — acts on requests quickly, doesn't let tickets sit unattended
- User-friendly — communicates clearly with non-technical users without jargon
- Reliable attendance — consistent on-site presence is essential for front-end support
- Documentation habit — updates tickets and records without being reminded
- Team player — works well with L1/L2 team, escalates cleanly, and follows through
Join OptiSol and grow your career with us — Apply today.
talent@optisolbusiness.com
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