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Technical Support Executive (Voice/Chat)

Vrinda International

Contract On-site
Location
India
Work mode
On-site
Salary
₹3 LPA
Posted 11 days ago

Role at a glance

You will
  • Manage incoming voice calls and chat sessions to address client needs promptly.
  • Diagnose and troubleshoot technical issues to provide accurate solutions.
  • Utilize strong problem-solving abilities to navigate complex customer scenarios.
Must-have skills
Customer Service

Job description

Summary
We are seeking a dedicated Technical Support Executive to manage voice and chat interactions within the IT Services sector. This pivotal role focuses on delivering exceptional customer service while resolving technical inquiries efficiently. The successful candidate will serve as the primary point of contact for clients, ensuring high satisfaction rates through effective communication and swift problem resolution. This position is essential for maintaining operational continuity and upholding our reputation for quality support.

Responsibilities
  • Manage incoming voice calls and chat sessions to address client needs promptly.
  • Diagnose and troubleshoot technical issues to provide accurate solutions.
  • Utilize strong problem-solving abilities to navigate complex customer scenarios.
  • Adhere to performance targets and key metrics related to call handling and resolution.
  • Communicate clearly and professionally in English to ensure mutual understanding.
  • Resolve customer queries thoroughly to prevent recurring issues.

RequirementsRequirements:
  • Proven experience in voice and chat-based technical support environments.
  • Strong aptitude for problem-solving and technical troubleshooting.
  • Excellent command of English communication skills.
  • Demonstrated history of achieving customer service targets.
  • Solid background in providing direct technical assistance.
  • Ability to handle customer queries with patience and professionalism.

Key skills

Required

Customer Service

Soft skills

CommunicationProblem Solving

Tags

IT SupportIT Jobs

Job market insights

496active Customer Service jobs in India
₹12L – ₹24L advertised yearly salary for IT Jobs in India (middle half of 879 posts that show a salary; median ₹18L)
113 more open jobs at Vrinda International

Jobs asking for Customer Service in India also ask for

  • MS Office16%

From live job posts on CoreHRx, updated 29 Oct 2026. Skill figures count posts that list their skills; salary figures only posts that show a salary.

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