TripClap is looking for a hands-on travel professional who understands how tour packages are sold and booked. This role sits at the heart of TripClap’s marketplace, coordinating between travelers and partner travel agents to ensure maximum booking conversion.
The person will also own the TripClap Assured experience—making sure travelers feel confident, informed, and supported till the booking is completed.
Act as the single point of contact between travelers and TripClap-empanelled travel agents.
Ensure timely sharing of traveler requirements, follow-ups, and clarification of itineraries.
Push conversations towards final booking closure with TripClap travel agents.
Proactively track hot and warm leads and ensure no traveler drops off due to delay or confusion.
Nudge both travelers and agents to move from quotation → negotiation → booking.
Ensure a high conversion rate of travelers into confirmed bookings.
Own end-to-end execution of the TripClap Assured product.
Ensure that travelers booking under TripClap Assured:
Get the right agent
Receive transparent information
Feel confident before making payment
Act as a trust builder for travelers using TripClap Assured.
Ensure agents are responding professionally and in line with TripClap standards.
Flag poor-quality itineraries, pricing issues, or agent delays to the internal team.
Ensure travelers have a smooth, professional booking experience.
Maintain basic tracking of:
Number of travelers handled
Bookings closed
Drop-offs and reasons
Share insights with the operations and product teams to improve booking flow.
Must-Have Requirements
Prior experience working with a travel agency / tour operator.
Hands-on experience in selling international tour packages (outside India).
Strong understanding of:
How itineraries are created
Pricing, inclusions, exclusions
Common traveler objections and concerns
Comfortable speaking to travelers and agents over calls and WhatsApp.
Good-to-Have
Exposure to destinations like Europe, Middle East, Southeast Asia, or other international circuits.
Experience handling multiple leads simultaneously.
Strong communication and follow-up skills
Conversion-driven mindset
High ownership and accountability
Ability to balance traveler satisfaction with business goals
Calm, solution-oriented approach
More travelers booking tour packages via TripClap agents
Reduced drop-offs between enquiry and booking
High trust and adoption of TripClap Assured
Positive feedback from both travelers and agents
Be part of a fast-growing travel marketplace
High impact role directly linked to revenue and trust-building
Opportunity to grow into senior operations or marketplace roles
