Job Summary:
The Training and Development Specialist will create, develop, implement, and conduct training and development intervention for contact centres.
Duties/Responsibilities:
•Deliver new hire and refresher training on systems, scripts, competition benchmarking.
•Coach agents on customer handling, retention strategies, and objection handling.
•Identify floor-level skill gaps using QA audits, drive “Good Calls” through call calibrations and coaching.
•Track and report training impact through dashboards and KPI metrics like conversion ratios, objection handling.
•Collaborate with Ops, Quality, team to align training with business goals and performance needs.
•Use role plays, mock calls, and real-time feedback to enhance agent confidence and communication skills.
Required Skills/Abilities:
•Excellent verbal and written communication skills.
•Strong presentation skills.
•Adept with a variety of multimedia training platforms and methods.
•Ability to evaluate and research training options and alternatives.
•Ability to design and implement effective training and development.
•Extremely proficient with Microsoft Office, power point and related program software.
•Domain knowledge NBFC,BFSI etc
Education and Experience:
•Minimum Bachelor’s degree in any field
•At least 3 to 5 years of training experience required.
•Dale Carnegie certified or any equivalent certification if possible.
Additional Details :
Number of Vacancies: 1
Gender preference : Male
Work Timings : 09:30 to 06:30
Work Days – 5 days (Monday to Friday) & alternate Saturday
Location – Turbhe 3 days & Rable 2 days
Interview Process: Face-to-Face
Contract period, auto-renewable or not: 1 year. Can be renewed with evaluation.
On Third Party Payroll (Talisman HR)
Interested can share updated cv on search@talismanstaffing.com or What's app : 9136435341
From live job posts on CoreHRx, updated 24 Oct 2026. Skill figures count posts that list their skills; salary figures only posts that show a salary.
