Workforce Management Real Time Analyst

Description Workforce Management Real Time Analyst (RTA) Job Summary The Workforce Management (WFM) Real Time Analyst is responsible for monitoring real-time contact center performance, workforce adherence, and staffing levels to maximize operational efficiency and service delivery. The role supports intraday workforce management by analyzing performance trends, identifying staffing gaps, and partnering with Operations to achieve service level objectives and key business metrics. Key Responsibi…