Accounts Receivable Associate - Chennai

Location: Chennai; Chennai, India
Department: Business Operations

About Hexnode:

Hexnode, the Enterprise software division of Mitsogo Inc., was founded to simplify how people work. Operating in over 100 countries, Hexnode UEM empowers organizations in diverse sectors. Fueling the transformation to a seamless ecosystem of connected tools, Hexnode is revolutionizing the enterprise software and cybersecurity landscape.

Job brief

The AR Specialist will be accountable and responsible for review each account and determine the best way to approach the customer and then executing their plan to bring in the maximum revenue. The Accounts Receivable Specialist will direct the AR Team and will work closely with internal departments to ensure that accounts are properly billed and that payments are collected on time. You will also collaborate with team members to review account information, correct discrepancies, and speak to customers to resolve any queries relating to payment. Establish professional and fluent rapport with stakeholders to Maintain the standards of AR Processes. Create dashboards and standardize the Quality and accuracy of the team and self. Flexible to work in any shift to support the business requirements. AR Specialist will also partially fulfil the role of an Individual contributor as a skilled and thorough researcher with excellent communication and record keeping skills. You should be detail-oriented, organized, and self-motivated with strong Analytical skills.

Responsibilities:

• Manage billing and payment escalations and ensure resolutions are within the time frame as defined by the business. Ensure payment reminders are sent on time and follow-ups are done as per process.
• Review and respond to inquiries related to invoicing, billing, payment methods and its application.
• Assist and work closely with all stakeholders to create a healthier work environment.
• Understand the global collections strategy and legal implications associated with every region and proactively take decisions at the Specialist level authorized.
• Monitor and Maintain records regarding payments and account statuses.
• Obtaining information from other departments to ensure records are accurate and complete and that accounts receivable ledgers and journals are up to date.
• Working with the AR team members to review accounts and client payment and credit history to develop new or better repayment terms.
• Create, update and Maintain AR trackers, Dashboards, Monthly tracking and KPIs.
• Create SOPs for the process and update the same on a regular intervals aligning to the developments / changes in the business environment.
• Represent AR Manager in any meetings with stakeholders, VP – Finance and Top Executives on ad hoc meetings / Weekly / Bi-weekly calls.

Requirements and Qualifications

• Bachelor’s degree in accounting, Finance, or related field.
• 2 – 3 years of work experience in similar field.
• Experience in US Voice Collections B2B.
• Excellent communication, research, problem-solving, and time management skills.
• High level of accuracy, efficiency, and accountability.
• Attention to detail.
• Ability to build relationships with clients and internal departments.