Advanced Associate, Information Security(Fraud Investigation)

Advanced Associate, Information Security, Security Services

The Advanced Associate, Information Security, is part of the Pearson Professional Assessments Security Services team responsible for investigating test-security incidents and candidate misconduct across Pearson Professional Assessment’s global network of test centers and online-proctored testing.

A significant portion of this role involves managing security cases and incident reports, reviewing testing-session video, documenting findings, and completing recurring operational security activities. The position requires strong attention to detail, sound investigative judgment, the ability to remain focused while reviewing large volumes of information, and performing tasks where accuracy and consistency are critical.

The ideal candidate is patient, has attention to detail, organized, analytical, and comfortable independently managing cases from initial review through investigation, reporting, and closure.

Responsibilities

70% | Security Operations: Case Management, Video Review, and Candidate Misconduct Investigations

• Manage test-security and candidate-misconduct cases from initial intake through investigation, documentation, tracking, remediation, reporting, and closure.

• Maintain complete and accurate case records, including incident history, evidence reviewed, investigative analysis, findings, actions taken, and final disposition.

• Review testing-session video associated with candidate misconduct and security incidents, identifying and documenting relevant behaviors, events, and evidence.

• Prepare clear, accurate reports summarizing video-review and investigative findings for internal stakeholders, management, and test sponsors.

• Perform recurring, high-volume case-management and video-review activities, maintaining accuracy and consistency throughout.

• Manage multiple active cases and ensure required follow-up, documentation, and reporting are completed within established timelines.

• Respond to ad hoc client security requests within expected timeframes.

• Conduct investigative research using internet sources and internal systems

• Maintain and follow documented response plans for different types of test-security incidents.

• Liaise with internal and external stakeholders regarding investigation findings and response actions.

• Proactively identify and escalate potential security concerns, emerging issues, case-management challenges, or operational roadblocks.

• Maintain security reporting templates and the boilerplate library to ensure materials reflect current practices, processes, and technology.

• Maintain, review, and continuously improve security processes and procedures.

• Facilitate ad hoc operational security meetings with internal and external stakeholders as needed.

20% | Web Monitoring and Data Forensics Support

• Support security specialists with web-monitoring and data-forensic investigations and related client reporting.

• Conduct fraud and misconduct investigations, including online research and cyber-intelligence gathering.

• Review and organize evidence and findings to support broader security investigations.

• Prepare clear, detailed client-facing reports summarizing findings from web-monitoring and data-forensic activities.

10% | Other Duties as Assigned

• Support additional Security Services operational activities, investigations, projects, and client requests as needed.

Qualifications

Education and Experience

• Bachelor Degree in related field preferred

• Research and/or investigative experience in corporate or fraud investigation, loss prevention or information security preferred

• Experience with Microsoft Office software suite, including intermediate proficiency in Microsoft Excel

• Experience in a Computer-based testing industry preferred

Skills, Knowledge and Abilities

• Strong focus and attention to details

• Excellent written and verbal communication skills

• Strong analytical skills

• Curiosity and quick learning

• Creative problem solving

• Accountability and commitment

• Self-motivation and direction

• Ability to multi-tasks

• Time management and prioritizing skills

• Flexible and open to changes

• Ability to use AI-enabled tools to support work activities

• Ability and willingness to learn and adapt as AI technologies evolve

• Ability to communicate effectively with external and internal stakeholders in English